FAQ

FAQ

Frequently Asked Questions

How do I arrange a shipment?

Send us the pickup address, delivery address, shipment size, weight, service deadline, and any handling notes. Our team will confirm the right freight option and provide the next steps for collection.

Where can I get service information?

Contact our support team for the latest service profile, route options, and freight requirements. We can share the details that match your cargo type, trade lane, and delivery schedule.

How long will delivery take?

Transit time depends on the service selected, origin, destination, customs requirements, and final-mile access. We provide an estimated delivery window before shipment and update the status as the freight moves.

Is online payment secure?

Use only the payment instructions provided in an official CourierRelay quote or invoice. Do not send full card details, passwords, or banking credentials through the contact form.

Do I need to pay before pickup?

Some services require prepayment or a deposit before collection, while account customers may have agreed billing terms. The requirement will be confirmed with your quote before the shipment is booked.

Can I book online?

Use the contact form to send your shipment details or call our support team for urgent freight. A CourierRelay representative will confirm service availability, timing, and documentation requirements.

Ask Any Question

Send your shipment question, route, cargo details, or delivery deadline. We will reply with practical guidance from the right operations contact.

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